| City |
Reason |
AA Protection
Agency Procedure for Discontinuation of Svc - BUD
Revenue/Published and BULK/OPAQUE FARE |
ENDORSEMENT BOX POLICY |
JFK-BUD |
JFK-BUD - Discontinuation of service effective April 04, 2012
AA will not reinstate its JFK-BUD flight that was scheduled to start June 14, 2012.
AA will continue to offer travel choices between the U.S. and Budapest in conjunction with oneworld partners, British Airways and Finnair via either London-Heathrow or Helsinki.
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Protection Options for Revenue/Published and Bulk/Opaque Fare Tickets:
BA Protection Option:
U.S. to/from BUD
JFK or ORD to/from LHR
- Protect on AA, BA (prime flights), or AA*/BA codeshare partner using the same or lowest available inventory in the same cabin
- If customer not originating in JFK or ORD
- Book on AA in same or lowest available inventory same cabin to JFK or ORD
LHR to/from BUD
- Protect on AA*/BA or BA (prime flight) in the lowest available inventory in the same cabin
- Do not book World Traveler Plus
- Do not book BA codeshare flights operated by Finnair or any other codeshare service
Helpful suggestions
- BA's BUD-LHR services arrive/depart LHR at T3 which will connect to AA flights without a terminal change
- AA*/BA or BA prime services operate to/from T5
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New ticket must be annotated:
AA PROTECT BUD
This is the only annotated verbiage required on the New ticket and supersedes the required verbiage for the fare ticketed
Reissue: New ticket will have the same fare/fare basis as original ticket
Penalty: Change fee does not apply
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SCHEDULE CHANGE - UNACCEPTABLE TO CUSTOMER
REFUND REQUEST |
Type of Fare |
|
Agency Procedure for Discontinuation of Svc - BUD
Revenue/Published and BULK/OPAQUE FARE |
OSI FIELD DOCUMENTATION |
Revenue/Published Fare Tickets:
Travel agencies may refund Revenue/Published fare tickets only per the criteria: |
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Travel agents may refund a wholly unused non-refundable ticket(s) via the ARC/IAR REN or BSP Refund Authorization Request template for Budapest discontinued service and there are no other AA flights servicing the market.
- Refundable tickets will be refunded to the original form of payment (FOP).
- Refundable tickets that have a cancellation penalty fee will be refunded to the original form of payment (FOP); cancellation penalty fee is waived.
- Non-refundable tickets will be refunded to original form of payment (FOP), penalty fee is waived.
The Refund-Exchange document (ARC) and/or the Refund Authorization Request template (BSP) must reflect:
- Waiver code: AAWITHDRAWAL
Note: Change fee does not apply
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PNR must be documented with the following OSI message:
4OSI AA CITY WITHDRAWAL/DATE
NOTE:
Date is the original flight date.
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Bulk/Opaque Fare Tickets:
Travel agencies may refund BULK /OPAQUE TICKETS ONLY per the criteria: |
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If a fare basis code contains NT, CB, CS, AS, ST or a published fare with a ticket designator of: CRUZ, WHLD, CONS, PDWH PCAA7 and PCAA7P by the wholesaler/consolidator that the ticket was issued by.
If the ticket is issued as BT (zero fare ticket) then these refunds are handled by the booking source.
- Refundable tickets will be refunded to the original form of payment (FOP)
- Refundable tickets that have a cancellation penalty fee may be refunded by the agency that issued the ticket to the original form of payment (FOP); cancellation penalty fee is waived.
- Non-refundable bulk tickets may be refunded by the agency that issued the ticket to the original form of payment (FOP); penalty fee is waived.
The Refund-Exchange document (ARC) and/or the Refund AuthAuthorization Request template (BSP) must reflect:
- Waiver Code: BULKRULE24080
Note: Change fee does not apply |
PNR must be documented with the following OSI message:
4OSI BULKFARE CITY WITHDRAWAL/DATE
NOTE:
Date is the original flight date.
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